Ecommerce and operations
The systems behind the storefront.
Keep orders, stock, payments, and fulfillment in sync across your sales channels and back-office systems.
The store is the easy part.
Selling is straightforward. What breaks is everything behind it: inventory that drifts, orders that strand between systems, fulfillment that cannot see what finance sees.
We build and support the operational layer that keeps an ecommerce business running at volume.
What we build
Order management
Orders that move cleanly from checkout to fulfillment to finance.
Inventory systems
Stock that matches reality across every channel.
Fulfillment and shipping
Carriers, warehouses, and returns wired into one flow.
Customer service tooling
Give support the context to resolve on first contact.
Payments and fraud
Processing, reconciliation, and controls that hold up.
ERP and POS sync
Online and offline telling the same story.
Most ecommerce problems are reconciliation problems wearing a different hat.
What we work with
- REST APIs
- Webhooks
- Payment gateways
- Shipping carrier APIs
- ERP connectors
- POS integrations
- Zendesk
- MySQL
How an ecommerce project usually goes
- Follow an orderTrace checkout, payment, stock allocation, shipment, and returns to find where orders stall or records diverge.
- Define operating rulesAgree how channels share stock, how orders route, and who handles exceptions, cancellations, and refunds.
- Build the operational toolsConnect the storefront, warehouse, payment providers, and support tools around those rules.
- Exercise real scenariosTest split shipments, failed payments, returns, and stock changes with the people responsible for fulfillment and finance.
- Roll out and reconcileIntroduce changes in stages and compare order, inventory, shipment, and payment records as transactions move through.
Where we have done this
For a national retailer, we built fulfillment portals, 3PL and payment integrations, and customer service tooling around a custom platform serving two brands.
What breaks after checkout?
Tell us where orders get stuck, stock drifts, or your team has to reconcile payments and shipments by hand.